Support

The Soma team on WhatsApp.

Monday to Friday, 9 am to 5 pm. Bills and the Customer area are open any time.

Bill copyDownload your bill in the Customer area Customer areaContract, bills and account details SupportSlow or down internet? Talk to the team

Shortcuts

Sort it out without leaving home.

Existing customerCustomer area

Contract, bills and account details in one place.

BillingBill copyIn the Customer area, any time

ConnectionSpeed testDownload, upload and latency in one click

SupportRemote accessDownload Anydesk when the team asks

Support

Internet down? Send a message.

Soma support runs on WhatsApp, with Soma's own team on the other side. Bills, slow internet, plan changes and sign ups, all in one chat.

Bill copyAsk and get it in the chat

Slow internetThe team checks your connection

Change plansSpeed up or scale down

Sign upFrom ZIP code to installation

Chat on WhatsAppMonday to Friday, 9 am to 5 pm

10:08●●● 🔋

Soma Internetonline

Hi, my internet has been slow since yesterday10:02 ✓✓

Hi! Send me the account holder's CPF and I'll check your connection from here10:03

123.456.789-0010:03 ✓✓

Found it. I'm restarting your equipment remotely, let me know in 2 minutes if it's back10:05

It's back! Thanks10:08 ✓✓

Message

Sample chat

How it works

Everything your plan already includes.

Fiber, installation, billing and support work the same from Flash 300 to Ultra 1 Giga.

Fiber optic

100% fiber optic to your home
Connection on 24 hours a day
Guaranteed plan speed

Installation

Free with a 12 month contract
Sign up on the website or on WhatsApp
A Soma advisor gets in touch

Billing

Due date on the 1st, 5th, 10th, 15th or 20th
Bill copy in the Customer area
Customer area open 24 hours

Support

Support on WhatsApp
Monday to Friday, 9 am to 5 pm
Remote access through Anydesk when needed

Soma TV

Pay TV from R$ 10
App on phone, tablet and computer
Also on Smart TV and BoxTV

Speed test

Measures download, upload and latency
Runs right in your browser
Results you can send to support

Questions

Frequently asked questions.

What people ask most before signing up with Soma. Can't find yours? Ask on WhatsApp.

Answers on WhatsAppMonday to Friday, 9 am to 5 pm

How do I know if Soma reaches my street?

Enter your ZIP code in the field at the top of the page, or send your address on WhatsApp at (41) 98404-1081. Soma serves Araucária, Colombo, Curitiba, Fazenda Rio Grande, Pinhais, Ponta Grossa and São José dos Pinhais, and each street is confirmed when you check.

Do I pay for installation?

Installation is free when you complete the 12 month contract.

Is there a contract?

Yes, 12 months, and it makes installation free.

Can I choose my due date?

Yes. When you sign up, pick the 1st, 5th, 10th, 15th or 20th.

How do I get a copy of my bill?

In the Customer area, any time, or by asking on WhatsApp.

Is the plan speed guaranteed?

Yes. Every plan has a 24 hour connection and guaranteed access speed.

Is the 300 Mega plan available everywhere?

Not yet. Flash 300 is available in Capão Raso and Pinheirinho, on some streets.

What is Soma TV?

Soma's pay TV service, with packages from R$ 10, to watch on phone, tablet, computer, Smart TV and BoxTV. Packages are on the Soma TV website.

What are the support hours?

Monday to Friday, 9 am to 5 pm, on WhatsApp.

Time to switch internet providers?

Fill in your details and a ready message opens in Soma's WhatsApp with the plan you chose. Then an advisor confirms your street and books the installation.

Find us

Av. Winston Churchill, 2370
Curitiba, PR, 81150-050

View on map

Contact

(41) 98404-1081 somainternet@somainternet.com.br @somainternet

The Soma team on WhatsApp.

Sort it out without leaving home.

Contract, bills and account details in one place.

Internet down? Send a message.

Everything your plan already includes.

Fiber optic

Installation

Billing

Support

Soma TV

Speed test

Frequently asked questions.

Time to switch internet providers?

I want Soma at home