Pet Veter
Waiting period, payment and cancellation, answered
An emergency with a visit, tests and a hospital stay easily tops R$ 1.000, and with surgery it can go over R$ 5.000. Here is how the plan works before one happens.
Answered on the sales WhatsAppMonday to Friday, 9am to 6pm, and Saturday, 9am to 12pm
How does the pet health plan work?
It works like a human health plan. After you sign up, you use everything the plan covers at no extra cost, as long as you respect the waiting periods and limits and keep your monthly fee up to date.
Is there a copay?
No. A procedure covered by the plan is paid for by the monthly fee, and the partner clinic does not charge anything extra for it.
What does the plan cover?
Visits, vaccines, tests, outpatient care, anesthesia, surgery, hospital stays and spay/neuter, depending on the plan. The full list is on the plans page.
What is the waiting period?
The waiting period changes by type of procedure.
- Emergency and general vet visits, none
- Vaccines, outpatient care and emergency transport, 30 days
- Anesthesia, 30 to 90 days
- Specialist visits and biochemistry tests, 60 days
- Hormone tests, imaging and hospital stays, 90 days
- Surgery, 90 to 180 days
- Spay/neuter and C-section, 180 days
The exact waiting period for each plan appears when you sign up and in the contract copy.
Where is my pet seen?
At more than 160 partner clinics, hospitals and labs in Paraná, Santa Catarina and Rio Grande do Sul. The network search filters by neighborhood and city.
What payment methods are available?
Automatic debit on a credit card at the promotional price, charged every 30 days without using up your yearly limit. Or a monthly bank slip at the full price, sent by email. The plan and the waiting periods start with the first payment.
How do I sign up?
On the plans page. Pick a plan, fill in your details and your pet's, read the contract copy and choose a payment method. Then the team calls to activate your coverage.
Can I change plans later?
Yes, up or down, in the first 30 days of the contract or at the annual renewal, which opens 30 days before the contract anniversary.
How does renewal work?
The contract lasts 12 months and renews automatically on its anniversary, with an annual adjustment based on inflation for the period.
Is there a usage limit?
Yes. Every plan has an annual limit per pet, and it resets every 12 months. The limits are in the contract copy, available before you sign up.
What if I want to cancel?
Before 12 months, we compare the amount you paid with the amount used. After 12 months, cancellation is immediate and free.
Is there a discount for more than one pet?
Yes, from 4% to 10% starting with the second pet, depending on the plan. The discounted addition happens on the activation call.
Do you accept pets aged 9 or older?
Yes, at a different price, and the quote comes from the sales team. A pet that already has a plan continues as usual after turning 9.
Still have a question? Our sales team answers
Monday to Friday from 9am to 6pm and Saturday from 9am to 12pm, on the sales WhatsApp.
Visits available on day oneGeneral vet with no waiting period at more than 160 clinics
