From 7 pm to 11 pm everyone gets home and turns something on. Streaming on the TV, videos on phones, gaming, laptops. If your internet only slows down at that time, the first suspect is your home using more than the plan delivers.
1. Count the devices in use
Check who is watching videos, gaming or downloading when things slow down. A console downloading a game update can take up almost the whole connection by itself, and it does it quietly in the background.
2. Test next to the router
Run a speed test next to the router and then in the room where the internet lags. If it is fast near the router and slow far away, the problem is Wi-Fi range.
3. Restart the router and the fiber equipment
Unplug both, wait 30 seconds and plug them back in, the fiber equipment first and then the router. Wait about 3 minutes for the lights to settle before testing.
4. Check the lights on the fiber equipment
If any light is red or blinking in an unusual way, the connection has a problem you can't fix yourself. The article about the red light on the equipment explains each one.
When to contact Soma
If the internet is still slow after these four checks, send a WhatsApp message with your speed test result and the time it slows down. With those two details the team starts looking in the right place.
